1- Warranty
Ecosource Canada protects the original purchaser of these products against defects in materials and workmanship. This warranty applies exclusively to the original purchaser. It will be our pleasure, upon presentation of your electronic invoice, to exchange any defective merchandise, by telephone with an agent of our customer service. This warranty does not cover abuse, accidental breakage and normal wear.
2- Cancellation of an order
To cancel an order placed at Ecosource Canada, simply contact Customer Service within 24 hours of purchase at 450-951-6151 or email info@ecosource-canada.ca Please specify the order number we sent to you by email.
3- Refund policy
We will be happy to service, upon presentation of your electronic invoice, to refund the unused merchandise and return it in its original packaging within 15 days of receipt of an email confirming your purchase.
Any refund will be made in the same form as the original payment. The delivery charges that were billed to you during your online purchase will not be refunded.
The postmark affixed to the return packaging will be considered as the return date. Ecosource Canada is not responsible for shipping, handling, packing and other charges for merchandise returned to Ecosource Canada.
4- Policy for exchanges
Our customer service will be pleased, upon presentation of your electronic invoice, to exchange new, unused merchandise and return in its original packaging within 15 days of receiving an email confirming your purchase. Ecosource Canada agrees to replace any part that it deems defective, to the extent that the product has not been misused, altered or damaged after purchase, including the use of aggressive tools or chemicals. . If the product is no longer sold or obsolete , Ecosource Canada will replace it with a similar product of the same value.
5- Instructions for returns
1) All products returned to Ecosource Canada must be sent to the address provided by our customer service department.
2) If you find a better price in Quebec, we match it!
- Simply contact our customer service department at 450-951-6151 with the following:
- The best price is sold by a retailer with a physical store located in Quebec.
- The product is in stock at this retailer and available for sale at the advertised price.
- The article is identical, including the year and the model number.
- Have verifiable proof.
- Exclusions: trade accounts / charges and closing sales. Some other exclusion may apply.
- It will be our pleasure to offer you the same price!
3) If you do not have an account with Paypal, you can still use this option to pay with your credit card we accept Visa and MasterCard without the obligation to open a Paypal account.
6- Higher transportation costs may apply in the following situations
You live in region of central or Northern Quebec and / or difficult to reach by carriers and/or you live within a radius greater than 700 km from Ecosource Canada.
On purchase order of a bulky or heavy product or with an oversized statement such as 8-foot tube light, water tank, heat pump, electric fireplace, ethanol or granules, bows, wind turbines, solar panels, etc.
Accordingly, if the amount of freight charges calculated at the time of online purchase differs from the actual amount of applicable freight charges, Ecosource Canada will notify you by telephone or email of the applicable difference. You will then have the possibility to cancel your order.
7- Commands from outside Canada
The shipping cost order in some area region country is base on estimation. The actual cost will be communicated to you. Delivery time’s frame may vary depending where it goes. In any case, you will have the possibility to cancel your order when delivery cost and deadlines will be sent to you.
8- Shipping and handling
- Shipping costs are calculated based on your shipping location, as well as the dimensions and weight of the items.
- The delivery of bulky items has a fixed fee of $ 70. An article is considered bulky if its weight is more than 60 lbs or if its dimensions (length) are 96 inches (8 feet) at most.
- For orders with large items, only charges for large items will apply.
- If delivery fails, the items will be returned to Ecosource Canada inc. and the customer will be refunded for the price of the items only; the customer will have to give up shipping and delivery charges.
Delivery delay :
- In stock: 1 week
- Air transport: 3 to 4 weeks (approximately)
- Transport by boat: 6 to 10 weeks (approximately)